Vault downtime

Dear Customers,

We are pleased to inform you that the incident affecting card payments has been fully resolved. The vault mode was successfully restored as planned, and all services have returned to normal operation.

We apologize for any inconvenience this may have caused.

Best Regards,
Purse

Dear Customers,
Card payments have been available again since 8:45 AM in non-vault mode. To minimize the impact of reactivation, the vault will be re-enabled between 10:30 PM and 11:00 PM.
As a result, we are lowering the criticality of this incident.

The next communication will be sent after the final return to normal.

Thank you for your understanding.

Our partner Vault is experiencing an incident affecting the Vault platform since 8:37 AM (Europe/Paris timezone).
Payment methods other than credit cards remain available.

Partner’s and our teams are actively investigating the root cause and will provide further updates as soon as more information becomes available. If you have any questions or concerns, please don’t hesitate to contact us at support@purse.eu.