Purse - Incident - OAuth Latency - Ongoing investigation

Minor incident API Payment API Dashboard
2025-12-10 09:00 CET · 1 hour, 9 minutes

Updates

Resolved

Dear customers,

Between 09:00 UTC+1 and 10:09 UTC+1 today our /oauth/tokenendpoint latency was impacted by an incident from our partner Okta.
Access to our dashboard was disrupted during this period.

Our platform is now performing as expected.

Our teams are monitoring the platform closely.

Regards, Purse team.

December 10, 2025 · 11:31 CET
Update

Our partner Okta implemented a mitigation, we are observing a usual latency on /oauth/token endpoint and access to our dashboard is fully restored.

Our teams are monitoring the services.

December 10, 2025 · 10:47 CET
Update

Our partner Okta is experiencing an incident: https://status.okta.com/#incident/a9CWR00000015s62AA.

We are observing an increased latency on the /oauth/token endpoint of our API, but we do not observe any error on this endpoint.

Access to our dashboard might be difficult.

We will keep you updated

December 10, 2025 · 10:17 CET
Issue

We are observing a latency increase on our OAuth endpoint.
Some services may be impacted.
More updates to follow shortly

December 10, 2025 · 09:15 CET

← Back